Customer support built around calls, not clutter.
One platform for call routing, agent workspaces, AI call summaries, and performance analytics. Less chaos, faster resolutions.
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Emily Carter
+1 (555) 234-8901
Acme Inc
04:32
In Progress
Based on the caller's history, they may be asking about their recent order #4821. Tracking: TRK-8294-XP
Trusted by growing teams that care about every conversation.
THE PROBLEM
Support shouldn't feel this hard
Missed calls
Customers can't get through. Calls go unanswered, ring out, or drop before reaching an agent.
Long hold times
Customers waiting in queues too long, growing frustrated before they ever speak to someone.
Lost context
Agents don't know caller history — customers repeat themselves every single time they call.
No visibility
Managers can't see call performance, agent availability, or where service is falling short.
Scattered systems
Phone, CRM, and helpdesk all disconnected — agents toggling between tools instead of helping callers.
THE PLATFORM
Everything in one calm call workspace
Call Notes
Customer calling about order #4821 — placed 3 days ago, still shows as processing. Checking warehouse status now.
12:30 PM — YouConfirmed with warehouse: order shipped this morning. Provided tracking TRK-8294-XP. Customer satisfied.
12:34 PM — YouThis customer called twice last week about the same order. Flag for follow-up if delivery doesn't arrive by Friday.
Customer Emily Carter called regarding delayed order #4821 (placed May 4). Order has now shipped with tracking TRK-8294-XP. Estimated delivery: 2-3 business days. Customer was satisfied with resolution. Recommend automated shipping notification for future orders.
FEATURES
Everything your team needs
Smart Call Routing
Automatically route incoming calls to the right agent or team based on skills, availability, and customer history.
Call Queue Management
Keep call queues organized with priority levels, estimated wait times, and overflow rules.
Agent Workspace
Give agents a unified workspace with caller info, history, and tools — everything they need during a call.
AI Call Summaries
Get automatic transcriptions and AI-generated summaries after every call. Never miss a detail.
Call Analytics
Track call volume, wait times, resolution rates, and agent performance with real-time dashboards.
Callback Requests
Let customers request a callback instead of waiting on hold. Reduce abandonment and improve satisfaction.
Live Call Monitoring
Supervisors can listen in, whisper to agents, or join calls in real-time for coaching and quality assurance.
Call History Timeline
See every call, recording, and summary for each customer in a single chronological timeline.
AI-POWERED
Let AI handle the post-call work
AI call transcription
Every call automatically transcribed in real time
Automatic call summaries
Get concise summaries the moment a call ends
Sentiment analysis
Detect caller mood and satisfaction instantly
Smart call routing suggestions
AI recommends the best agent for each call
Auto-tagging by topic
Calls categorized automatically without manual effort
Follow-up action detection
Surface next steps and commitments from every call
Caller
James Lawson
Agent
Sarah Chen
Duration
6m 42s
Date
May 7, 2026
Customer called regarding a billing discrepancy on their last invoice. Agent confirmed an overcharge of $24.99 due to a duplicate subscription renewal. Refund was processed immediately. Customer was satisfied with the resolution and asked about upgrading their plan.
Suggested Follow-up Actions
CALL LIBRARY
Every call, searchable and organized
Sales Calls
48 calls
Support Calls
124 calls
Escalations
17 calls
Callbacks
31 calls
Training
22 calls
James Lawson
Agent: Sarah Chen · May 7, 2026 · 6:42
Maria Gonzalez
Agent: Marcus Rivera · May 7, 2026 · 3:18
Robert Kim
Agent: Emma Lindqvist · May 6, 2026 · 11:05
Aisha Patel
Agent: Sarah Chen · May 6, 2026 · 4:55
Tom Bakker
Agent: James Okafor · May 6, 2026 · 7:30
LIVE CALLS
Real-time call handling, beautifully simple
Handle every call with confidence
Your team gets the tools they need to manage calls efficiently. Smart routing, real-time coaching, and seamless transfers keep customers happy and agents productive.
Instant connection
Calls routed to available agents based on skill and availability.
Call transfers
Warm and cold transfers with context passed to the next agent.
Real-time monitoring
Supervisors can listen in and coach agents during live calls.
Smart hold
Custom hold music and estimated wait times keep callers informed.
Sarah Chen
On Call
James Lawson
+1 (555) 234-8901
Previous calls: 3 · Customer since Jan 2025
Caller has an open billing ticket (#4821). Consider referencing the pending refund of $24.99.
HOW IT WORKS
Up and running in minutes
Connect your phone numbers
Link your business phone lines and toll-free numbers in just a few clicks.
Route calls to the right team
Smart call routing directs callers to the best available agent by skill, language, or department.
AI helps agents resolve faster
Real-time AI summaries, suggested responses, and automatic note-taking keep agents focused.
Measure and improve call quality
Track resolution rates, call durations, and sentiment trends to continuously improve.
CALL ANALYTICS
See the full picture
Average call duration
Calls resolved today
First-call resolution
Team workload
Call volume
INTEGRATIONS
Works with your favorite tools
TESTIMONIALS
Loved by support teams
“Supportly cut our missed calls by 60% in the first month. The smart routing means customers actually reach the right person on the first try.”
Sarah Chen
Head of Support, Bloom Commerce
“The AI call summaries save our agents at least an hour a day on post-call notes. We finally have accurate records without the busywork.”
Marcus Rivera
Customer Success Lead, Stackwise
“We consolidated three phone systems into Supportly and the transition was seamless. Our team loves the unified workspace.”
Emma Lindqvist
Operations Manager, Norde Studio
PRICING
Simple, honest pricing
Starter
For small teams handling inbound calls
- Up to 3 agents
- 500 calls/month
- Basic call routing
- Call queue management
- Call history
- Email support
Growth
For growing support teams
- Up to 15 agents
- Everything in Starter
- Unlimited calls
- AI call summaries
- Smart call routing
- Call analytics dashboard
- Callback requests
- Priority support
Scale
For advanced call operations
- Unlimited agents
- Everything in Growth
- Live call monitoring
- SLA management
- Custom integrations
- Dedicated account manager
- SSO & advanced security
- API access
- Custom reporting
FAQ
Common questions
Ready to transform your call support?
Start your free trial and see how smart call routing, AI summaries, and real-time analytics can level up your phone support.