Privacy Policy

We collect information you provide directly, such as your name, email address, company name, billing details, and any content you submit through the Service. We also automatically collect certain data when you interact with the Service, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.

If you integrate third-party services with Supportly (for example, a CRM or call support platform), we may receive data from those services in accordance with their own privacy policies and your authorization.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Analyze usage trends and improve the Service’s functionality and user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating the Service, such as hosting providers, payment processors, and analytics services. These providers are contractually obligated to use your data only as necessary to perform services on our behalf.

We may also disclose your information if required by law, in response to a valid legal process, or to protect the rights, safety, or property of Supportly, our users, or the public.

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, regular security audits, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, restrict or object to certain processing, and request data portability. To exercise any of these rights, please contact us at privacy@supportly.io. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings or our cookie consent banner. For more details, please see our Cookie Policy.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the revised policy on our website and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@supportly.io or write to us at Supportly, Inc., 548 Market Street, Suite 45000, San Francisco, CA 94104.